TAPAL TEA (Private Limited) Project

2. PACKING.

                          Technology is also harnessed at Tapal to benefit the consumer. From the very beginning, Tapal realized the importance of importing innovative technologies such as the soft packing process. A fully automatic facility was established where soft packs were produced for the first time in Pakistan. At this facility tea is blended and packed in hygienic conditions, untouched by human hands whilst the soft packing technology keeps tea fresh and packaging costs economical. The success of these soft packs has been such that other tea companies have also followed Tapal's lead and launched some of their brands in soft packaging.

Always on the move, Tapal Tea is honored to have taken the lead in a number of areas in the tea industry. Tapal has been:
• The first to introduce soft packs in the country.
• The first tea company to introduce metal-free tea bags.

·         The first tea company to be awarded the ISO 9001/2000 Quality Certification.

3. QUALITY.

The Management and the employees of Tapal Tea (Pvt.) Ltd. are committed:
• To produce products that meet the customer's requirements & expectations.
• To fulfill the requirements and effectiveness of the quality management system through continual improvements.
• By constantly reviewing / updating the relevant quality objectives of products & processes.
• To participate as teams or individually towards the improvement of processes, personnel, environment & ethical values.

"Never compromise on quality" has been the motto at Tapal since the very beginning. This commitment to quality has resulted in a high level of customer satisfaction and unflinching brand loyalty. In December 1997, Tapal Tea became the first Pakistani Tea Company to earn the ISO-9001 certification: a symbol of the highest international quality standards. Again in December 2000, Tapal acquired the ISO9001: 2000 certification, making it one of the first few companies in the world to achieve this milestone. In addition to the standard requirements, the ISO9001: 2000 certification system includes requirements for environment improvement, concepts of TQM (continuous improvement) with major emphasis on consumer requirements and satisfaction.

• The first to develop an entirely new blend and category-Tapal Family Mixture (the mixture of leaf & dust).
• The first to invent the highly successful brand Danedar Leaf Blend.

• The first to market Kenya teas in Pakistan.
• The first tea company to be awarded the ISO 9001/2000 Quality Certification